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More Details Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance.
With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.
The program gives you a chance to advertise your skills to potential customers through a listing on the Experts Marketplace.
A channel chat room allows the room host to view all chat room participants webcams and the room participants may view only a large broadcast stream of the room host.
Our real-time, built-in translator, breaks down language barriers by automatically detecting and translating chats into the language your customers use.
Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.
If you do not have a fast internet connnection you may wish to view less simultaneous broadcasts and enjoy the enhanced zoom feature instead.
All viewed broadcasts streams may be moved around the chat area to allow you to customize your viewing area.
Your chat profile configurations are available by clicking the name tab at the upper left of the chat .